Leisure Link facilities booking and programmes enrolment services
Sessions Available for Booking resulting from Telephone Reservation Cancellation
Arrangements for Cancellation of Booking Online
No pre-registration is required for using LCSD Leisure Link Internet Booking Service. You can simply use your HKID Card No. to make online facility booking / enrol leisure activities.
To login to use the service, non-registered patron should enter HKID Card no. and Date of Birth while registered patron should enter Leisure Link Number and Password.
Registered patron can further make use of the personalized version to create booking profiles so as to make a booking swiftly without entering the details repeatedly.
For Hong Kong Residents:
Hong Kong residents must register with their Hong Kong Identity (HKID) Cards. Applicants under the age of 11 who do not have a HKID Card should register with their birth certificate number. Hong Kong residents may register online or send the completed application form (LCS 11a) by fax or by post to the Leisure Link Telephone Services Centre. For persons under the age of 18, the application has to be signified by parent or guardian.
For visitors or persons granted temporary stay in Hong Kong for a short period (Visitors):
Visitors may apply to register as Leisure Link Temporary Patron (LLTP). Their registration is valid for 6 months, whichever the shorter. Applicants should apply in person (Application form (LCS 11b)) at the Leisure Link Telephone Services Centre on 5M/F, Kwun Chung Municipal Services Building, 17 Bowring Street, Jordan, Kowloon, Hong Kong and produce a valid photo-bearing travel document for verification. Successful applicants will be issued with a patron number and password. Registration for LLTPs by local residents using HKSAR Passports or any other passports (including the British Nationals (Overseas) Passport issued by the British Consulate-General Hong Kong will NOT be accepted.
The office hours of the Leisure Link Telephone Services Centre for handling patron application are from 9:00 am to 5:00 pm, Monday to Friday (except general holidays).
For general enquiries, you may contact LCSD through 2314 7702 during office hours or email to email@example.com.
Q4. If I am already a LCSD Leisure Link member, and am using the telephone reservation service, do I have to re-register again?
No, you can use the LCSD Leisure Link service right away with your current Leisure Link Number and password (in the form of your birthday month and date, MMDD).
Q5. If I lost or forgot my Leisure Link or SPORTIX number or password, what should I do to replace it?
If you lost or forgot your Leisure Link or SPORTIX number or password, please contact LCSD in the following ways.
Through Internet: For Patrons applied online, you can go to https://www3.lcsd.gov.hk/password.jsp, input your HKID Card number and email address for the Leisure Link Patron. After verification, you will be given your password by email.
By Phone: Please call the Leisure Link Telephone Services Center during 7:00 am to 9:00 pm on 2314 7702. You will be asked to provide your name, HKID Card No., Contact Telephone No. and Address for verification. After verification, you will be given your Leisure Link Patron number and password.
By Fax: Please fax your Name, Hong Kong Identity Card Number, Contact Telephone No. and Address to 23774066 Leisure Link Telephone Services Center, stating “Request Leisure Link Patron Number”. We will send you the Leisure Link Patron Number and password to your address within 10 working days. If you wish to retrieve the Patron Number and password by phone, please also state in the fax documents.
If you want to change the number and password, please call LCSD Leisure Link enquiry hotline from 7:00am to 9:00pm at 2314 7702 or email to firstname.lastname@example.org enquiries.
No, if you want to be a LCSD patron, please [click here] to register on-line
Q8. If I encounter problems when registering as LCSD patrons/Leisure Link patrons, what should I do?
Please call LCSD Leisure Link Parton Registration System Technical Support Hotline from 9:00am to 5:00pm on 28795459 in working days.
Please call Leisure Link Leisure Link enquiry hotline from 7:00am to 9:00pm on 2314 7702 or email to email@example.com for enquiries.
Q9. When applying for Leisure Link Temporary Patron (LLTP) registration, can visitors or persons granted temporary stay in Hong Kong submit multiple applications by using the different passports in their possession?
Under the new arrangements, each visitor or person granted temporary stay is allowed to make only one registration. Applicants in possession of multiple passports can use only one of the valid passports in their application. All applicants are required to produce a valid photo-bearing travel document for verification and declare that they have not applied for more than one LLTP registration.
Q10. Can visitors submit applications before the expiry of the Leisure Link Temporary Patron (LLTP) registration?
The validity period of a LLTP registration is 6 months. Visitors or persons granted temporary stay can bring along their valid photo-bearing travel documents and submit applications in person before the validity expires, and the new registration will become effective upon the expiry of the old registration.
It's simple. Your HKID card no. is all you need to come to LCSD web page, enter the Leisure Link service and book leisure facilities. After you make the payment, print the Acknowledgement Page to complete the transaction.
Under normal circumstances, application from a hirer to change a confirmed booking to a different time or venue cannot be arranged.
After completing the transaction, always remember to print the "Acknowledgement Page" and present it at the venue together with the identification document when using the facility or at the commence of the programme.
The latest facility booking date is 10 calendar days at most in advance (including the booking day). For example, if today is 1 July, 2013, the latest booking date is 10 July 2013.
Q15. While this service allows users to book a facility 10 calendar days in advance, can I check the available sessions before the date ready for booking?
You can now use the "Enquire Facility Booking Situation" function of Leisure Link to preview the availability of time sessions within 11 days from today.
Q16. Is the “Enquire Facility Booking Situation” function providing the real time availability of timeslots?
Each person can book a maximum of 4 sessions during non-peak hours, and 2 sessions for peak hours. While for water sports facilities, each person can book a maximum of 6 sessions. In each session, you can only book 1 facility or 1 venue.
Q18. Can all programmes organized by the Leisure and Cultural Services Department be enroled via Leisure Link Internet Booking Service ?
On-line Programmes Enrolment is only applicable to fee-charging activities for individuals. It is not applicable to group activities, activities free of charge, competition, one-day event, and programmes which places are allocated by balloting.
Q19. How to check if a particular programme can be enroled via Leisure Link Internet Booking Service?
You can access the LCSD website to search for the information for a particular activity. [click here]
According to the requirements of the Leisure and Cultural Services Department, any persons aged 18 or above, with proven water sports qualifications can hire the sailing dinghies, windsurfing boards and kayaks from the water sports centres for self-practice. Participants must provide relevant certificates and water sports activity log book for verification by centre staff.
Q21. I have tried a couple of times to book water sports facilities at evening sessions, but all available sessions are shown to be fully booked. Is there something wrong with the system?
As the opening hours for water sports center is normally from 8:30am to 5:00pm, there will not be any evening sessions available for booking. To check details of the opening hours, please [click here].
Q22. When will I find details of the latest LCSD leisure programes in Leisure Link Internet Booking Service?
Details of the programmes will be updated at the latter half of each month. For example, a programme commencing in August starts enrolment in July, the programme details will be available after mid June. You can use Leisure Link Internet Booking Service and perform the search function to view the programme details.
Q23. At what time can I enter to use Leisure Link to book the latest available leisure facilities and enrol the newly launched leisure programmes
For facilities booking on the latest available date, you can start your booking at or after 7:00a.m.. For leisure programmes enrolment, you should enter the system on the first day of enrolment at or after 8:30 a.m. (Please refer to the 'Transaction Date and Time' showed on the instruction page of the application.)
To refresh the 'Transaction Date and Time' and obtain the latest information, you must re-enter this application.
Q24. The programme/facility that I want to enrol/book should be open for enrolment/booking this morning, but when I enter the system at the designated time, I still cannot find details of these programmes/facilities. Why?
You may have entered the system too early. Please click "exit application" and re-enter the system again in order to get the updated information.
Q25. Why is it that after payment failure or when I accidentally exit the application, I cannot book the facility at the same session or enrol the same programme again right after?
In case of payment process is not yet started, you can click “Reprocessing Outstanding Record(s)” to continue payment process for the unpaid booking.
However, if the payment process is started, the information you submitted earlier has not been confirmed. You may try again later.
Q26. Does the 'Places Left' shown in the Leisure Link Programmes Enrolment Service reflect the real time enrolment status for that activity?
When you select a particular programme, the system will automatically check against the real time quota left. If places are still available, you can proceed with the enrolment procedure, otherwise, message of no place left will be displayed.
Q27. I received the "You have reached the 10 min time limit to operate our system. Please close all browsers and try again. [573-E-2023]" message when using Leisure Link, why?
If the time allowed for your application session expires (i.e. 10 minutes), you will encounter the 'You have reached the 10 min time limit to operate our system. Please close all browsers and try again. [573-E-2023]' error message. You would then need to restart the whole process.
To check the transaction status, you can click to use the Transaction Status Enquiry. Simply enter your 16-digit Reference Number to start your enquiry.
If you want to apply for concessionary rate, you can do so on the confirmation page before payment. Players may be required to produce their identification document for verification at the check-in counter before entering the facilities and during the booked session on the day of play.
You can reprint the Acknowledgement Slip for transactions done within 30 days by using the Reprint Acknowledgement Function of Leisure Link Internet Booking Services.
Recreation and Sports facilities will be closed on the issue of tropical cyclone signal No.8 or at the discretion of the management when, in its opinion that the facilities are unsuitable for use from safety or operation point of view. If you have used the facility for less than half of the booked hour/session under the above circumstances, you can apply for reallocation of another session at the original venue. If hirer could not choose a suitable date for reallocation within the specified period, application for refund can be made within 30 days, inclusive of the day of the original booking.
If the system is busy or the booking application is invalid, please log out of the system and log in again after 1 minute to resubmit the application. Please do not make any payment when you encounter the above problems. No reallocation will be arranged for any invalid application. You may use the "Reprocessing Outstanding Record(s)" function within 10 minutes to continue processing any incomplete booking application.
After reviewing the booking and usage pattern of various leisure facilities, it has come to the notice of the LCSD that some hirers make online bookings of outdoor tennis courts under unstable weather conditions in order to obtain the 15-day reallocation opportunity. Moreover, some online bookings of tennis courts are put on hold in a dishonest manner until the last minute without confirmation by payment, resulting in the sessions being left unused. In order to allow the public to use LCSD facilities according to the principles of openness, impartiality and fairness, online booking of outdoor tennis courts will not be accepted one hour before the start of a session. (For example, the online booking procedure for a 4 p.m. session of an outdoor tennis court must be successfully completed at or before 3 p.m.) Nevertheless, on-the-spot booking service is still available at the booking counters or self-service kiosks at LCSD leisure venues.
Q34. Where can I find the information on the tennis courts that are available for on-the-spot booking?
Information of all un-booked outdoor tennis courts is shown on the online booking system. Moreover, members of the public can check out the information on the outdoor tennis courts available for booking by calling the relevant venue offices or visiting the LCSD¡¦s website at http://www.lcsd.gov.hk/lsb/en/districts.php?ftid=42
Sessions Available for Booking resulting from Telephone Reservation Cancellation
Q35. What is the arrangement on Sessions Available for Booking resulting from Telephone Reservation Cancellation?
The Leisure Link System has been enhanced to provide new booking arrangement to improve the usage of leisure facilities. All cancelled sessions of facilities released by telephone reservation will be posted on the website of the Leisure Link Internet Booking System and will be updated at 1:00am every day. They are available for public booking from 07:30am on the same day through counter service, internet, telephone service or Self-Service Kiosk on a first-come-first-served basis.
All cancelled sessions of facilities released by telephone bookings will be included in the additional booking service. These facilities include badminton courts, tennis courts etc.
The existing telephone service is provided to members of the public for reservation of facilities only. When phone payment service on telephone booking is introduced, booking can be made more conveniently without the need of visiting counter or Self-service Kiosk for payment confirmation. As the Leisure Link System is currently undergoing an upgrading project, the phone payment project (PPP) is unable to be implemented for the time being. However, the PPP has been ranked on LCSD's enhancement list with top priority. Advance notice will be given to the public before its implementation.
The hotline at 2314 7702 is available between 7:00 am and 9:00pm daily for enquiries about the telephone reservation service, except for the Lunar New Year holidays.
Arrangements for Cancellation of Booking Online
Q39. What means can the public cancel the booking of leisure facilities? What are the objectives and details of the new measure?
To minimise the wastage of venue facilities by providing greater convenience for hirers to release the booked sessions they no longer need for booking by others, hirers who wish to cancel the booking of facilities are required to do so in writing, produce the original or a copy of their identity document, and return the permits to the booking counters managed by the LCSD for verification of identity. Application forms for cancellation of booking are available at all booking offices of LCSD venues or can be downloaded (click here) from the LCSD website. Besides, Leisure Link Patrons can also cancel their booked sessions online before the sessions start. After completing the online cancellation procedure, a hirer will receive an acknowledgement of the cancellation by e-mail. Nevertheless, no refund will be offered for the cancellation.
To protect the privacy of hirers and to ensure the booked sessions will not be cancelled by any persons other than the hirers, the LCSD is obliged to verify the identity of the hirers upon the receipt of a request for cancellation. As Leisure Link Patron Number, Password, Date of Birth and Hong Kong Identity Card Number will be required for processing the online cancellation, Leisure Link Patrons are encouraged to change their Password on a regular basis to protect their accounts from unauthorised use.
Q41. Can Leisure Link Temporary Patrons make online cancellation with their Temporary Patron Number and Password?
Leisure Link Temporary Patrons can make online cancellation with their Temporary Patron Number and Password during the validity period of their accounts.
Leisure Link Patrons can cancel all fee-charging leisure facilities booked by them, except for holiday camps, fitness room monthly tickets and swimming pool monthly tickets.
Q43. After cancelling a booked session, can I book the same session of the same facility again? Do I need to pay for my repeated booking?
A cancelled session is immediately made available on the system for booking by the public through the four designated channels. The original hirers may book the released session of the same facility again as long as it has not been booked by others. This will be regarded as a new booking for which a fee will be charged.
Q44. Can I cancel a booking online immediately after completing the booking procedure? If not, how long will it take for the online cancellation function to be enabled?
Following the completion of the booking and payment procedures through any designated channels, a booking will be available for cancellation by Leisure Link Patrons online starting from 7 a.m. on the day following the date of payment.
Q45. Can I just reserve the facility through Internet and make payment at relevant booking counter within 3 days after the reservation instead of making payment on-line?
You can choose to pay by VISA, MASTER and PPS for online booking.
If you want to use PPS, you need to have a PPS Internet Account beforehand.
Q47. Every time I access the service, the same error message appears: "Your browser may not support the unique Chinese characters defined in Hong Kong Supplementary Character Set (HKSCS)". Why?
This is only to remind that your browser may not support the unique Chinese characters defined in Hong Kong Supplementary Character Set (HKSCS). Therefore, some unique characters may not be entered, displayed or processed by the application. However, you can still press "Continue" to access the service.
Q48. When using the Leisure Link, I was prompted to install the 128-bit encryption pack. What should I do?
To protect sensitive data exchanged between your browser and the system, you must download the 128-bit encryption pack to use Leisure Link.
Q49. I have logged on the service for a few minutes only and a system error "Duplicate login detected [573-E-2024]" occurs. Why?
You have probably opened more than one browser window for accessing the same service. To ensure fairness, multiple access is not allowed.
Q50. When using Leisure Link, I encountered the "A required version of Java Virtual Machine (JVM) is currently not enabled or supported by your browser." message, what should I do?
You need to install a new version of Java Virtual Machine (JVM), please [click here] for details.